Frequently Asked Questions
What is the delivery time for my order?
When you order from Andersons Boutique, the delivery time may differ from what you’re used to. Since our products are shipped directly from our suppliers, we save significantly on storage and shipping costs. This allows us to offer our products at very competitive prices.
The average delivery time is 5 to 10 business days (Mon–Fri, excluding holidays).
What should I do if I haven’t received my order yet?
Due to high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding. If the delivery time has passed and you still haven’t received your order, please email support@andersonsboutique.com. We will check the status of your package.
I want to exchange/return my order, what should I do?
To make a return, contact our customer service at support@andersonsboutique.com. Include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide the return address and confirm the procedure. Once that’s done, you can send the product back via the carrier of your choice.
What are the return shipping costs?
Returns are the responsibility of the customer. Costs depend on the carrier you choose. Please check the carrier’s website for exact rates.
What are the conditions for returning my products?
There is always a 30-day return period, starting from the day you receive the item. Conditions for returning a product are:
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The return period has not expired;
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The product is in its original packaging and all labels are intact;
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The product has not been used.
What payment methods can I use?
We accept payments via Credit Card, Shop Pay, Apple Pay, and Shopify Payments.
All transactions are processed through secure and reliable payment systems, 100% safe.
What if I haven’t received a confirmation email for my order?
This shouldn’t happen. Please email us with your full name and email address at support.@andersonsboutique.com. We will assist you promptly.
Can I cancel my order?
Want to cancel your order for any reason? Quickly send an email to support@andersonsboutique.com. Include your name, order number (e.g., #0000), and the reason for cancellation.